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Accessing information


The West Moreton Hospital and Health Service (West Moreton) gathers and retains a variety of information, ranging from personal information held in medical records, to non-personal information including statistical data and business documents.

How do I access information?

Documents held by West Moreton may be accessed through a variety of ways. The appropriate method of seeking access to information will depend on what type of information is sought.

If you are uncertain whether or not a formal application needs to be made, please contact the West Moreton Information Access Unit (IAU) to seek advice or refer to the Information Access Application Kit.

Search for information

Before applying for information, check to see if it is available on our website. You can find information here:

  • Publication Scheme – where information is released and organised into various categories.
  • Disclosure Log – where information has been made available to the public after being released through Right to Information (RTI) applications.

Applying for information

Accessing your health records

  1. Administrative access
    West Moreton promotes the right for patients to access medical, confidential and personal information that is collected and held about them. The preferred way you can access your patient records is administratively by contacting the Release of Information Unit or by completing an Application for Administrative Access form.
  2. Information Privacy Act 2009 (IP) applications
    You may be required to make an IP access application for documents that contain your own personal information. There is no application fee to make an application under the IP Act. An IP application is required if you are applying on behalf of a child or if your records contain sensitive information such as mental health notes.

Accessing other people's health records

  1. Right to Information Act 2009 (RTI) applications
    You can make an RTI application for any information we hold. You need to apply under the RTI Act if you are requesting documents that contain information about other people (e.g. a relative), businesses or government activities. There is an application fee to make application under the RTI Act.
  2. Applications by agents
    If you are an agent acting on behalf of someone else (e.g. solicitors accessing information for their client) you may need to provide additional information with your application. This may include patient consent and evidence of your identity as their agent.

Employee Records

Current employees can contact Human Resources to request a copy of their employee records. Former employees are required to submit an IP application to the Information Access Unit (IAU).

Access to records relating to investigations, workplace grievances and recruitment processes are usually best requested through the formal RTI or IP legislation. It's best to contact the IAU first, to discuss your specific request, so that we can guide you to the best access mechanism.

Information Sheets available from the Office of the Information Commissioner



Last updated: Wednesday, June 14, 2017

Contact us

Information Access Unit (IAU)
Mail to:

West Moreton Hospital and Health Service
PO Box 878,
IPSWICH  QLD  4305

Phone: (07) 3813 6118
Email: wm-infoaccessunit@health.qld.gov.au

Release of Information Unit

Phone: (07) 3810 1964
Email: WM_ROI@health.qld.gov.au