Local 24/7 support
Suicide Call Back
In Mental Health and Specialised Services (MHSS), we aim to provide the best care we can to the West Moreton community and beyond with mental health issues, drug and alcohol problems, and to those requiring health care in prisons.
Our MHSS has five main areas:
- Community and Acute Services
- Forensic and Secure Services
- Prison Health Services
- Service Development and Performance
- Alcohol and Other Drugs Service.
We are also state-wide leaders in mental health research, clinical training and benchmarking with:
- Queensland Centre for Mental Health Research
- Queensland Centre for Mental Health Learning
- Queensland Mental Health Benchmarking Unit.
If you are concerned about your mental health or the mental health of somebody else, please contact West Moreton Health’s 24/7 mental health support line on 1300 MH CALL (1300 64 22 55).
If you or someone you care for are experiencing suicidal crisis please phone 000 if it is an emergency situation. Many people experience suicidal thoughts and feelings but with support can work through them and stay safe.
- 1300 MH Call (1300 64 2255) for people seeking a West Moreton public mental health service 24-hour
- Lifeline (13 11 14) provides free, 24-hour telephone crisis support and suicide prevention services
- BeyondBlue (1300 22 4636) Provides information and support vial call, email or online chat
- Suicide Call Back Service (1300 659 467) provides 24-hour telephone and online counselling to people who are affected by suicide
Acute Care Team (ACT)
Our ACT is the first point of contact for anyone who may be worried about their mental health or the mental health of someone close to them. This team works with people who are 18 years of age and older.
The team runs West Moreton Health’s 24/7 mental health support line.
When you do call, you will be put through to one of our mental health professionals who will talk with you about your mental health and provide you with immediate advice and assistance. They will also make a plan with you about what is the most suitable care for you at that time. This might include linking you with other services, short term follow up or provide you with other therapy options.
Adult Mental Health Unit (AMHU)
This unit is based at Ipswich Hospital and provides expert care to adults between 18 and 64 years who are going through a mental health crisis. It is a safe, therapeutic place for people who cannot be adequately supported in their own home.
A 24 hours a day, 7 days a week support service is run by the unit. It consists of a team of mental health professionals including psychiatrists, nurses, social workers, psychologists, occupational therapists and peer workers.
The AMHU is dedicated to providing all consumers with continuity of care during their recovery and assists with building relationships in the community to assist with continuing recovery.
Older Persons Mental Health Unit (OPMHU)
This unit is based at Ipswich Hospital and provides expert mental health care to adults over the age of 65 years who are experiencing mental illness, dementia with behavioural or signs of longstanding mental illness complicated by age related illness.
The team provides both short and longer term mental health care.
Continuing Care Teams
The Goodna, Ipswich and Rural Continuing Care Teams (CCT) provide community based mental health assessment, treatment and support for adults (18-65 years) and their families and/or carers living with mental illness.
They are multidisciplinary teams providing specialised mental health assessments and interventions in a culturally diverse population to enhance community integration and networking with available support agencies.
Gailes Community Care Unit
This unit consists of 18 one bedroom units for adults in mental health recovery, who require additional support to build or regain independence in their life. This might include things like help with life skills alongside long term therapy.
The team provides 24 hour, 7 days a week care and support. The units are built to accommodate a adult in each unit and emulate everyday living environment.
Older Person’s Mental Health Service (OPMHS)
This unit provides comprehensive multidisciplinary assessment and treatment for older adults over the age of 65 years.
The service cares for those who have a mental illness, dementia with behavioural or psychological symptoms, or a longstanding mental illness complicated by age related illness.
It provides inpatient care for both acute and extended treatment with care provided by a multi-disciplinary team.
It also includes care to older adults in the community experiencing severe mental health problems including outpatient clinics, reviews for people in residential aged care facilities and home visits.
Child and Youth Mental Health Service (CYMHS)
CYMHS is a specialised team of health professionals that provides assessment, treatment and management of children and young people aged 0 to 17 years who have or are at risk of developing severe and complex mental health issues.
All programs provide targeted treatment and interventions taking into consideration the child's/young person's age and physical, psychological and social needs. Interventions may include individual therapy, family therapy and group work.
We appreciate that it can be stressful and difficult to understand the mental health care system and access help. We are here to help. To access assistance or advice from our service, you can:
- Ask your GP, guidance officer, youth worker or paediatrician to contact with us or send us a written referral
- Contact us on 3817 2360
- Contact the support line on 1300 MH CALL (1300 64 22 55).
Please seek emergency assistance if you feel that your child is at immediate risk or a child you care about is in immediate danger. Call triple-zero 000 or go straight to your nearest hospital’s emergency department.
Assertive Mobile Youth Outreach Service (AMYOS)
AMYOS is part of the West Moreton CYMHS.
They provide free, confidential assessment, therapy and support to young people aged 13 to 18 years and their families/carers who are experiencing complex or severe mental health problems and who maybe having difficulties engaging with the regular child and youth mental health services.
It is a mobile service and offers frequent out-of-office support to young people and their families in variety of locations, including in home or at school.
The team includes a variety of mental health professionals including psychologists, social workers, mental health nurses, occupational therapists and speech pathologists. They work closely with CYMHS and other service providers to ensure that young people and their families/carers receive the most appropriate intervention and treatment.
Monday to Friday
9am to 5pm.
Evolve Therapeutic Services
Evolve Therapeutic Services is a specialist service within Queensland Health that supports children and young people in the care of the Department of Child Safety who have complex emotional and behavioural problems.
It provides mental health support, behavioural support and participation in education for children and young people in the care of Child Safety Services.
Our Alcohol and Other Drugs Service (AODS team) provides support for people, their families and the local community who are worried about their alcohol or substance use.
Our service is friendly, confidential and free. It is also voluntary and anyone can book themselves in for an appointment.
Our service provides:
- assessment to start a personalised treatment plan
- help with detox or rehab and linking in with services
- out-of-hospital detox (if applicable) managed by our medical team
- counselling; one-on-one or group
- substance use education, including prescription drugs
- Medication Assisted Treatment of Opioid Dependence
- relapse prevention
- Hepatitis C treatment
- liver health checks
- plus more.
For more information or to book an appointment contact us on 3817 2400.
8.30 am to 4.30 pm, Monday to Friday
If you need information and support outside of these hours, please contact Alcohol and Drug Information Service on 1800 177 833. This service provides 24/7 counselling, information, and advice for people experiencing problems with alcohol or drugs.
The Park - Centre for Mental Health (The Park) is home to a range of mental health services for the people of Queensland, particularly to those in the south-east corner of the state.
The Park has three units where consumers live whilst receiving treatment (also known as inpatient units):
- High Security Inpatient Service
- Extended Forensic Rehabilitation and Treatment Unit
- Secure Mental Health Rehabilitation Unit
The Park is located at the corner of Ellerton Drive and Wolston Park Road in Wacol. A map of the campus can be found here. Please note that there is limited access to this facility and security on site to protect the privacy of people receiving care.
Please note that The Park provides mental health treatment and rehabilitation to people with very specific mental health needs. For more information contact us on 3271 8222.
The High Security Inpatient Service (HSIS) is a 70 bed unit which provides mental health treatment and rehabilitation to people with forensic mental health issues who require extended inpatient care and treatment within a highly secured environment. HSIS is a state-wide service.
HSIS is divided into five wards:
It is important to contact us before visiting. One of the reasons for this is that visitors require prior approval by the treating team. You will be contacted by a member of the treating team as part of this approval process.
Once approved as a visitor you will be asked to provide evidence of your identity at the security foyer.
It is also important to contact us prior to a planned visit. This ensures we know to expect you and to make sure that your visit won’t be disrupting any treatment or rehabilitation programs. You should also mention at this time if you would like to speak with a member of the treating team when visiting.
Visitors to HSIS enter through a secure area. Security has rules in place for the safety of everyone in the unit. Please follow all directions from security staff. Most visits will also be supervised by a member of the treating team.
HSIS has a no eating, drinking or smoking policy for visitors. Any food items visitors bring in for patients must be in sealed packages and left with Security. They will be delivered to the person you are visiting after your visit.
Adult Visiting hours
Mondays, Tuesdays, Fridays and weekends
3:15pm to 4:15pm
Child visiting hours
3:15pm to 4:15 pm
2pm to 3pm
If you would like to visit outside of these times, contact us on 3271 8222 to see if it can be arranged. Visitors are advised to arrive early, as it may take some time to go through security.
The Extended Forensic Treatment and Rehabilitation Unit (EFTRU) is a 20 bed unit for people who are transitioning out of the High Security Inpatient Service and needing more support in their rehabilitation and recovery goals as they progress towards living in the community.
Family and friends are encouraged to visit. It is important to contact the staff before visiting EFTRU so that they know to expect you. You should also mention at this time if you would like to speak with a member of the treating team when visiting.
Visitors must report to the staff station first. Staff will then notify the person you are visiting and explain any visitor guidelines.
Monday to Friday
3pm to 4.30pm
9am and 4.30pm
If you would like to visit outside of these times, contact us on 3271 8222 to see if it can be arranged.
The Secure Mental Health Rehabilitation Unit (SMHRU) is a 34 bed unit for people with a mental illness requiring extended inpatient care and rehabilitation within a secure environment. This unit provides inpatient support to people from the West Moreton, Metro South, and Gold Coast regions.
SMHRU is divided into 3 wards:
Family and friends are encouraged to visit. It is important to contact the staff before visiting SMHRU. This is so that staff know to expect you and to make sure that your visit won’t be disrupting any treatment or rehabilitation programs. You should also mention at this time if you would like to speak with a member of the treating team when visiting. You will be asked to apply for visiting approval.
Visitors must report to front reception. Staff will then notify the person you are visiting and explain any visitor guidelines. All visitors are required to complete and sign the visitors’ book on entry and exit.
Monday to Friday
9:30am to 11:30am
3:30pm to 5:30pm
9am to 5pm
If you would like to visit outside of these times, contact us on 3271 8222 to see if it can be arranged.
Queensland Centre for Mental Health Learning (Learning Centre)
This centre designs, develops and delivers standardised core mental health skills training and resources for mental health staff. Training includes a range of face to face workshops, learning courses that include both face to face and eLearning, and an accredited and nationally recognised training workshop.
Queensland Centre for Mental Health Research (QCMHR)
QCMHR is Queensland’s leading mental health research facility. Its aim is to reduce the impact of mental illness through research. This leads to improved mental health services and interventions, the identification and reduction of risk factors, and the development of researchers in the field of mental health.
Queensland Mental Health Benchmarking Unit
This unit works with Queensland Health extended treatment mental health inpatient services. It collects and presents data back to services to help them make comparisons and identify areas which can benefit from improvement activities. These activities help bring about changes in service delivery.
Health services involved in benchmarking meet regularly to discuss how their activities have improved outcomes for consumers in their Units.
Prison Mental Health Services
Prison Mental Health Services provides mental health care to prisons across the West Moreton region and surrounds. It aims to provide quick and direct support to people in custody before their mental health problems worsen.
Prison Health Services (PHS) is the first point of contact for people in custody requiring immediate health care. Our teams are based in a health clinic setting within each prison and youth detention facility in the West Moreton region.
These include the following:
- Brisbane Correctional Centre
- Brisbane Women’s Correctional Centre
- Wolston Correctional Centre
- Borallon Training and Correctional Centre
- Brisbane Youth Detention Centre
Our health care services include primary health, such as emergency response, and primary mental health care. This is provided in a safe and structured environment within the prison. PHS also provides some health care support to the Helana Jones Centre in Albion.
For more information visit Queensland's prisons and detention centres website.
The Consumer and Carer Engagement Service (CCES) is a dedicated team of lived experience staff. The term lived experience refers to people living with mental illness (sometimes called consumers) and family or friends supporting someone living with mental illness (sometimes called carers). It also applies to people who have had these experiences in the past. Internationally, contemporary mental health services widely regard people with a lived experience as experts in mental health recovery.
Members of the CCES participate in a range of activities with consumers, carers and staff to promote mental health wellness and recovery. These activities include:
- Peer support
Peer support is defined as the help and support that people with lived experience are able to give to one another. Support may be social, emotional or practical and is considered an essential element of supporting mental health recovery. Peer support is based on shared personal experience and empathy and fosters hope in the recovery journey by showing that it can be possible for everyone.
The CCES encourages consumer and carer involvement at all levels, from individual care planning between the consumer, carer and their treating team, right through to service design. Members of the team also work alongside our consumers and carers to regularly seek their input and feedback (sometimes called partnering). They also provide consumer and carer representation to ensure that the lived experience perspective is included in all levels of service delivery. Just like peer support, partnering with consumers and carers plays an important role in supporting recovery, as well as improving services.
Additionally, the team plays a major role in West Moreton Health’s commitment to reducing mental health stigma within the service, as well as the broader community, by openly talking about the impact of mental illness on everyday life.
Service Development and Performance (SDP) supports the service of MHSS to:
- roll out the health services strategic priorities in their day to day business
- plan for service development and ensuring positive consumer outcomes
- undertake governance responsibilities for reporting and performance.
SDP plays key role in engagement of other services in West Moreton Health and stakeholders that support service delivery.
Other key functions for SDP includes the provision of administrative services, information management services, Mental Health Act delegations, Consumer and Carer Engagement Services, the Queensland Mental Health Benchmarking Unit and the Service Evaluation and Research Unit.
Our Resource, Recovery and Partnerships Team (RRPT) is a small team of staff dedicated to supporting the unique needs of our diverse West Moreton community. Each team member has their own specialised role. Some of the team work directly with consumers and their support people, whilst others work with our mental health teams to provide specialist advice on most appropriate treatment options available to their consumers.
The team has a range of responsibilities including:
- supporting staff to provide the most culturally appropriate and respectful care they can to people with an Indigenous or Multicultural background
- working alongside the Queensland Police Service and Queensland Ambulance Service to assist people with mental health or substance use problems
- connecting the MHSS with local community and government organisations so that our consumers have a greater chance at success in their recovery
- supporting staff to connect mental health consumers with our Alcohol and Other Drugs Service
- supporting our consumers who have complex mental health as well as physical health needs
- supporting General Practitioners by providing brief psychiatric consultation with their mental health patients
- planning and coordinating the MHSS individual and group Therapy Program, including our Dialectical Behavioural Therapy (DBT) Program.