• Best Practice pack (PDF)
• Medical Director pack (PDF)

Technical support

Please call your internal IT support team or Smart Referrals statewide technical support line on 1300 478 439.

Training support

Training materials (user manuals, quick reference guides and videos) are available on the Smart Referrals website at www.health.qld.gov.au/smartreferrals.

System onboarding training will be provided once completed registration documentation has been received.

West Moreton Health support

Please visit our website for onboarding, training and downtime support information at www.westmoreton.health.qld.gov.au/refer.

Please contact WM-Smartreferrals@health.qld.gov.au or 3413 7200 for any queries regarding onboarding.

• Installation checklist (PDF)
• GP details form (DOCX)
• Practice PC details form (DOCX)
• Practice setup form (PDF)
• Service terms of access and use (PDF)

Quick reference guides and manuals

• Best Practice naming error resolution (PDF)
• Downtime instructions (PDF)
• Privacy and confidential information FAQ (PDF)
• Quick reference guide (PDF)
• Quick start guide (Best Practice) (PDF)
• Quick start guide (Medical Director) (PDF)
• Support information (PDF)
• Troubleshooting (PDF)
• User manual (PDF)

Train the trainer materials

• Test training information (PDF)
• Trainer guide (PDF)
• Trainer guide (Practice Manager) (PDF)
• Training scenarios (PDF)
• Training staff checklist (PDF)