COVID-19 (coronavirus) information for staff
Video Conferencing

Can I transfer calls to someone else using Microsoft Teams? 

Working from Home

What do I need to consider about working from home?
See the Telecommuting - COVID-19 Information information sheet.

What business rules are in place regarding options?
See Telecommuting - Devices and Access Business Rules

My line manager has approved for me to work from home. What access do I need?
See the Telecommuting - COVID-19 Information information sheet.

What do I need to do to set up my desktop computer at home?
This will depend on your methods of access - be it Follow Me Desktop; Office 365 or MyApps. 

What ergonomic considerations should I have for working at home?

See guideline: Telecommuting - Computer workstation set up and use for working from home during COVID-19

How do I email information securely?
See this guide on sending information via email securely

Can I email patient information to someone within Queensland Health?
Yes, it is acceptable to send patient information via email for use within Queensland Health. Unless it has been secured, it is not to be forwarded outside of Queensland Health or the domain. 

Can I divert my desk phone to my mobile?
Phone diversion from desk phones to mobile phones is to be done by exception, and according to specific service requirements.Individual diversion to mobile phones needs to be approved by the relevant Line Managers.

I am using Office 365. How do I save my documents?
Documents stored on Office 365 are automatically saved as you update them. 

I don't have internet at home. What are my options?
If you have a smart device, ie: iPhone or Android, you can enable your phone hotspot to connect to the internet (At your own cost). Alternatively, speak to your line manager regarding corporate 4G mobile data sim requests.

Can I use a USB drive to save my files?
If you are saving files to a removable USB device, it must be secured by encryption and a password. For more information see this fact sheet.

I am using my home computer. Do I need anti-virus software? 
Yes. At the very least Microsoft Defender must be enabled. It is highly advantageous however to have a commercial anti-virus/anti-malware solution installed on your computer. 

Cyber Security at Home

When using your personal or work device at home it is important you take cyber security measures to ensure your information is safe. Cyber security, privacy and information governance procedures are still applicable when working remotely.

Top cyber security tips for home

  1. Lock your device when not in use. Consider who may also be at home when accessing sensitive patient information. Do other members of your family have access to or share the use of your home computer?
  2. Report any loss or stolen of work or personal devices with access to Queensland Health systems or networks (including RSA tokens) to Cyber Security.
  3. Store physical files in a secure place (e.g. within a lockable cupboard or drawer) and ensure they are disposed of appropriately.
  4. Avoid downloading files to your desktop as these will not be available to your team or backed up to the Queensland Health network.
  5. Access only legitimate websites. Ensure you only access links from credible sources.
  6. Transfer and store files securely. Methods to securely transfer information (electronically)
  7. Learn to use Microsoft Teams. The preferred tool for virtual meetings How to videos are available
  8. Review this infographic for further tips for working remotely

Passwords, passcodes and passphrases

It is important to create strong passwords for your work and personal devices such as laptop, tablets and smartphones that you use to access Queensland Health networks, systems or information. Here are some tips to create strong passwords to keep your devices and information secure:

  • avoid using information that can be found on your social media profile
  • create a different password for each account
  • use two-factor or multi-factor authentication as an added layer of security.
  • add a password or pin code protected to all of your personal devices. Consider activating biometric security (e.g. fingerprint or facial recognition).
  • use a passphrase - a sentence with special characters such as: Home Working!2020

Password reset at home – If you need to reset your password when working from home please call 1800 198 175 and interact with a customer service agent. There may be extra steps you need to take to ensure the change correctly takes effect.

Software updates

Work devices
When using MyVPN (external Access) ensure you restart your laptop weekly to allow for important software updates that may contain additional functionality or security patches.

Personal devices
Software updates often include critical security patches. It is important you regularly update your apps, web browsers and operating systems on personal devices. Consider setting your updates to occur automatically. This is important if you are accessing Queensland Health data via one of the working from home options. find out how to turn on automatic updates for your device.

Contact us
For IT related support call Queensland Health IT Support call 1800 198 175


Learn More

Virtual Care

Virtual appointments

Virtual communication for patients and visitors

Training and Support

Microsoft Teams
For information on using Teams, see this Knowledge base Article

One Drive Training