Help us make healthcare fair and easy to access

You've helped shape our plans. Now tell us if we've got them right

In June, we asked our community, staff, carers and partners what would make healthcare easier to access, understand and use.

Thank you to everyone who shared their experiences and ideas through consultation on the new Disability Service Plan 2026–29 and Health Literacy Plan 2026–29.

Across both plans, you told us we need:

• clear and easy-to-understand health information
• communication that meets diverse needs
• healthcare environments that are inclusive and accessible
• services that are easier to access and navigate
• culturally safe and responsive care
• stronger partnerships with community and consumers
• supporting staff with the tools and skills needed to provide equitable care.

Using your feedback, we've developed draft priorities and actions that will guide our work over the next three years.

Our Disability Service Plan 2026–29 aims to improve accessibility, inclusion and healthcare experiences for people with disability.

You told us we need to:

• make information and communication easier to access and understand
• make healthcare services easier to access and navigate
• reduce physical, sensory and communication barriers across our services
• help staff build the knowledge and confidence to support people with disability
• involve people with disability in decisions about their healthcare and improve coordination between services and supports.

Before the Disability Service Plan 2026–29 is finalised, we want to hear whether we've captured the right priorities and whether there's anything we've missed. 

Round 2 consultation is open Tuesday 11 August to Monday 24 August 2026.