All West Moreton staff are bound by a strict legal duty of confidentiality. It is an offence for our staff to give information about you to anyone except under limited circumstances set out in legislation. We maintain strict security policies and practices with respect to who has access to personal information about you.
The Department of Health’s Privacy Plan sets out details of the types of personal information we hold and how we handle this information.
Any complaints received from patients or members of the public are managed in accordance with our Consumer Feedback Procedure.
If you have any concerns about the manner in which your information is being managed, you can raise a privacy concern directly with the West Moreton Hospital and Health Service by contacting the Consumer Liaison Officer on 07 3810 1111 or email WMH_CLO@health.qld.gov.au.
You may also complete a consumer feedback form (DOCX).
If there is information in your health record that is incorrect or you do not agree with, you can apply for it to be amended under the Information Privacy Act 2009. You will need to provide details of why the information may be inaccurate, incomplete, out of date or misleading.
To apply to amend your personal information, download and complete the application form and submit it by post or in person. There is no application fee but you will need to give evidence of your identity (e.g. a certified copy of your driver licence).
- Timeframes for amendment applications
The agency has 25 business days from the date of a valid application to give a decision to the applicant. This time may be extended in some circumstances, for example if the applicant agrees.
- Review rights
If an applicant is not satisfied with the agency’s decision in relation to amending your medical records can either first apply for an internal review from the agency and then, an external review, or they can apply directly to the Office of the Information Commissioner for an external review.