Patients and Visitors

Patients rights

Patient rights

As our patient, you not only have the right to safe and high quality health care, but also to be treated with respect, dignity and be included in all decisions and choices about your care.

Australian Charter of Healthcare Rights

This is the second edition of the Australian Charter of Healthcare Rights.  These rights apply to all people in all places where health care is provided in Australia.  The Charter describes what you, or someone you care for, can expect when receiving health care.

The Australian Charter of Healthcare Rights describes seven key rights of consumers and patients when  interacting with health services and programs. You can read more at the Australian Charter of Rights website.

You have the right to:

  • Healthcare services and treatment that meets my needs
  • Receive safe and high quality health care that meets national standards  
  • Be cared for in an environment that makes me feel safe
  • Be treated as an individual, and with dignity and respect  
  • Have my culture, identity, beliefs and choices recognised and respected 
  • Ask questions and be involved in open and honest communication  
  • Make decisions with my healthcare provider, to the extent that I choose and am able to  
  • Include the people that I want in planning and decision-making
  • Clear information about my condition, the possible benefits and risks of different tests and treatments, so I can give my informed consent  
  • Receive information about services, waiting times and costs  
  • Be given assistance, when I need it, to help me to understand and use health information
  • Access to my health information  
  • Be told if something has gone wrong during my health care, how it happened, how it may affect me and what is being done to make care safe 
  • Have my personal privacy respected  
  • Have information about me and my health kept secure and confidential
Give feedback 
  • Provide feedback or make a complaint without it affecting the way that I am treated  
  • Have my concerns addressed in a transparent and timely way  
  • Share my experience and participate to improve the quality of care and health services  


Ryan's Rule

Ryan's Rule assists you to get help when you are concerned about a patient in hospital who is getting worse or not improving. All West Moreton hospitals and health services fully support this initiative.


Ryan Saunders was nearly three years old when he tragically died in hospital. His death was found to be in all likelihood preventable. Staff did not know Ryan as well as his mum and dad knew him. When Ryan’s parents were worried he was getting worse they didn’t feel their concerns were acted on in time. Ryan’s Rule has been developed to provide patients of any age, families and carers with another way to get help.

If you are concerned

If you have any concerns you wish to raise simply follow these steps:

Step 1: Talk to a nurse or doctor about your concerns. If you are not satisfied with the response:

Step 2: Talk to the nurse in charge of the shift. If you are not satisfied with the response:

Step 3: Phone 13 HEALTH(13 43 25 84) or ask a nurse and they will call on your behalf. Request a Ryan's Rule Clinical Review and provide the following information:

  • hospital name
  • patient's name
  • ward, bed number (if known)
  • contact phone number.

A Ryan's Rule nurse or doctor will review the patient and assist.

Your health record

You can access your patient records on request. To do this you will need to complete a Release of  Information form, which can be obtain through the Health Information department or the front reception at Ipswich Hospital. 

If you want this information released to a third party, for example, your GP, you will need to provide written consent with the details of the third party. For more information please contact our Release of Information Officer on 3810 1447.

Advanced Health Directives and Enduring Power of Attorney

An Advanced Health Directive and an Enduring Power of Attorney are legal documents that record your  intentions for future health treatments and identifies someone that can represent you and carry out your wishes should you be unable to represent yourself.

An Advanced Health Directive records decisions about health treatments that you would like, or not like to receive, should you be unable to speak for yourself. It gives guidance to your health care team and Enduring Power(s) of Attorney. This document is only used if you cannot speak for yourself.

An Enduring Power of Attorney is a legal document that gives the person you appoint to represent you, the power to make decisions on your behalf. It also gives them the power to speak for you, should you be  unable to speak for yourself.

A lawyer or a Justice of the Peace can assist you with the completion of an Enduring Power of Attorney and Advanced Health Directives documents.

Click here for more information

Justice of the Peace (JP)

The Department of Justice and Attorney General has a list of Justices of the Peace (JP) available online.

You can locate a JP including after hours availability in the community at this link.

Patient rights for mental health consumers

An Independent Patient Rights Adviser (IPRA) acts independently and impartially to provide advice to mental health consumers.

They are not subject to the direction of any person in relation to the advice given to the patient or a patient’s nominated support persons, family, carers or other support persons.

Patients can ask to speak to an IPRA at any time. Click on this link for more information.