As our patient, you not only have the right to safe and high quality health care, but also to be treated with respect, dignity and be included in all decisions and choices about your care.
The Australian Charter of Healthcare Rights describes seven key rights of consumers and patients when interacting with health services and programs. You can read more at the Australian Charter of Rights website.
You have the right to:
- Access: You have right to health care
- Safety: You have a right to safe and high quality care
- Respect: You have a right to respect, dignity and consideration
- Communication: You have a right to be informed about services, treatment, options and costs in a clear and open way
- Participation: You have a right to be included in decisions and choices about your care
- Privacy: You have a right to privacy and confidentiality of your personal information
- Comment: You have a right to comment on your care and have your concerns addressed.
You also have responsibilities for your own health care.
It is your responsibility to:
- Understand: your health condition and any treatment necessary to manage your health needs
- Monitor: your health and seek medical assistance as required
- Provide information to assist with your care and treatment
- Tell: us when you have questions or concerns about your care
- Cooperate: with your health care team.
Ryan's Rule assists you to get help when you are concerned about a patient in hospital who is getting worse or not improving. All West Moreton hospitals and health services fully support this initiative.
Ryan Saunders was nearly three years old when he tragically died in hospital. His death was found to be in all likelihood preventable. Staff did not know Ryan as well as his mum and dad knew him. When Ryan’s parents were worried he was getting worse they didn’t feel their concerns were acted on in time. Ryan’s Rule has been developed to provide patients of any age, families and carers with another way to get help.
If you are concerned
If you have any concerns you wish to raise simply follow these steps:
Step 1: Talk to a nurse or doctor about your concerns. If you are not satisfied with the response:
Step 2: Talk to the nurse in charge of the shift. If you are not satisfied with the response:
Step 3: Phone 13 HEALTH(13 43 25 84) or ask a nurse and they will call on your behalf. Request a Ryan's Rule Clinical Review and provide the following information:
- hospital name
- patient's name
- ward, bed number (if known)
- contact phone number.
A Ryan's Rule nurse or doctor will review the patient and assist.
You can access your patient records on request. To do this you will need to complete a Release of Information form, which can be obtain through the Health Information department or the front reception at Ipswich Hospital.
If you want this information released to a third party, for example, your GP, you will need to provide written consent with the details of the third party. For more information please contact our Release of Information Officer on 3810 1447.
An Advanced Health Directive and an Enduring Power of Attorney are legal documents that record your intentions for future health treatments and identifies someone that can represent you and carry out your wishes should you be unable to represent yourself.
An Advanced Health Directive records decisions about health treatments that you would like, or not like to receive, should you be unable to speak for yourself. It gives guidance to your health care team and Enduring Power(s) of Attorney. This document is only used if you cannot speak for yourself.
An Enduring Power of Attorney is a legal document that gives the person you appoint to represent you, the power to make decisions on your behalf. It also gives them the power to speak for you, should you be unable to speak for yourself.
A lawyer or a Justice of the Peace can assist you with the completion of an Enduring Power of Attorney and Advanced Health Directives documents.
The Department of Justice and Attorney General has a list of Justices of the Peace (JP) available online.
You can locate a JP including after hours availability in the community at this link.
An Independent Patient Rights Adviser (IPRA) acts independently and impartially to provide advice to mental health consumers.
They are not subject to the direction of any person in relation to the advice given to the patient or a patient’s nominated support persons, family, carers or other support persons.
Patients can ask to speak to an IPRA at any time. Click on this link for more information.