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Patients and visitors
We hope your stay with us is comfortable, and that the patient information booklet will answer any questions about your hospital stay.
What to bring to hospital
Whether you're visiting us for a day appointment or you're staying overnight, you'll need to know what to expect, what to bring and where you can get further information. To make your stay in hospital more comfortable and to assist with your care we recommend you have the following available:
Transport and parking
There are various means to get to and from our health facilities. All rural hospitals, Goodna Health and The Park - Mental Health and Specialised Services have free parking available.
Pre-admission and surgery
Preparing for surgery can feel overwhelming if you don't know what to expect. The following information addresses the most commonly asked questions regarding day or overnight surgery. You should ask your doctor or specialist for more specific information about the surgery you will be having. Please...
Discharged patients
Our staff will work with you to plan your return home after your stay in hospital. This will help to ensure that you have everything you need for a full recovery when you leave us.
Smoke-free healthcare
You can breathe easy! We provide a smoke-free environment for our staff, patients and visitors. Under the Tobacco and Other Smoking Products Act 1998 (Qld) and Tobacco and Other Smoking Products Regulation 2010 (Qld) smoking is prohibited, including the use of electronic cigarettes, at all...
Account payment
All patients are required to pay for discharge medications. Private and non-Medicare eligible patients may also be required to pay for prosthetics, diagnostic and hospital accommodation fees. Non-Medicare eligible patients are also required to pay for all outpatient services, for example fracture...
Patient rights
As a patient, you have the right to access health services including emergency medical treatment without discrimination, you have the right to be treated with respect and dignity and to be included in all decisions and choices about your care.
Visiting hospitals and facilities
Everyone can access healthcare at our hospitals, regardless of their vaccination status. Visitor access Two visitors per patient are allowed in most cases, with some exceptions in the most high-risk areas, including dedicated COVID treatment areas wards and Ipswich Hospital Emergency Department. To...